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Customer Service

Brands, Customer Service, Money

CUSTOMER EXPECTATION MANAGEMENT 101.

I went to Lagos a fortnight ago and the flight experience was very horrible. My team had secured a ticket on one of the most laudable operators in Nigeria.

The Octopus
June 1, 2023

Business, Communities, Customer Service

EVERY IDEA DESERVES A COMMUNITY

This morning I had a strategy session with an organization that is present in 4 countries. We spent more than 1 hour distilling their MEMBERSHIP MODEL ADAPTATIONS.

The Octopus
March 8, 2023

Business, Customer Service

HANDLING CLIENT FATIGUE.

Client Fatigue is when you are tired from the burdens and behaviours of clients. It is usually built up over time when you have interacted with clients personally over a period.

The Octopus
February 3, 2023

Business, Communities, Customer Service

You see this setting? Don’t do it in your WhatsApp or Telegram Groups. It is one of the cardinal reasons why groups die. Now, someone will say there are groups whose purposes is NOT to allow for members content but only administrative content.

The Octopus
October 5, 2022

Business, Customer Service, Entrepreneur

MY BARBER MAY LOSE OVER 50% OF HIS CUSTOMERS THIS WEEK.

I cut my hair weekly. There is only one place that I do so, unless I am out of Abuja the week I desire to. I have used the same barber shop for 6 years now. And I love their routines. Beautiful, smooth, and friendly. But they may lose me and more than 50% of my ‘fellow customers’ this week.

The Octopus
April 5, 2022

Business, Customer Service, Marketing, Sales

DEM DEY USE YOUR HEAD O!!!

In the current book I am reading, which is the chronological journey of Facebook… I got an epiphany 💡 💡 💡 … WE ARE ALL SALES SIGNPOSTS. UNKNOWINGLY! WILLING! AVAILABLE!

Sam Obafemi
August 24, 2021

Brands, Business, Customer Service, Entrepreneur

YOU ARE LOSING CUSTOMERS EVERY DAY BECAUSE OF THIS

Some of us work hard to set up businesses only to see them fail under our watches. When a business idea is conceived, I think the owner expects it to last for as long as it is yielding enough revenue. Revenue in itself is not a wish, it is the outcome of the structure put in place. This structure attracts or repels patronage. Many owners of businesses pay so much attention on aesthetics that they forget to get the right human resources for the provision of quality service.

Sam Obafemi
August 19, 2021

Customer Service, Money

I HAVE BEEN A FOOL FOR TRUST. Caveat: Long Read Please.

“LESS THAN 10% OF VOCATIONAL PEOPLE IN NIGERIA ARE HONEST.” That is what he told me. Instantly, I felt like a fool. Because at the instant, voices flushed through my head of everything everyone else had told me about trust too easily and being too gullible. I hated that it seemed true after all; I trust too quickly and I love people to easily.

Sam Obafemi
July 8, 2021

Business, Customer Service, Entrepreneur, StartUp

THE IGBO APPRENTICESHIP MODEL HAS BEEN ADOPTED BY HARVARD BUSINESS SCHOOL

Kemi is Togolese. She has been making hair for people for over 25 years now. She operates in Ikeja Lagos. She’s been making hair for a friend of mine since my friend was a teenager till today. She’s so good (I hear). Over the past 25 years, Kemi has trained well over 100 other people who have been apprentices with her, and have moved on to establish their own businesses

Sam Obafemi
July 5, 2021

Books, Brands, Business, Customer Service, Entrepreneur, StartUp

ARE YOU A HUSTLER OR A HACKER, NEITHER OR BOTH?

In the current book I am reading “Why Startups Fail”, the Author “Tom Eisenmann”, a Harvard Professor of Entrepreneurship talks about 4 terminologies that I like and will break down for you, viz:

Sam Obafemi
June 30, 2021