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Customer Service

YOUR LOGO IS ON POINT BUT YOUR BEHAVIOUR IS DISTASTEFUL.

You have invested a great deal of resources to get a very good brand narration: great logo, aesthetic colours, powerful brand name, and world class effizy. Even your website is like the White House, resplendent with finesse and class… it looks like WHAT GOD CANNOT DO DOES NOT EXIST… you have arrived.. but then someone reaches out to your business and there is trouble.

BEFORE YOU HOST YOUR NEXT EVENT…

From 2015, I have hosted 4 grand events so far. My first ever large event was BCP Conference that held at Unilag (University of Lagos) in November 2015. BCP stands for Behavioural Change Practitioners. The intention was to hold forte for professionals who practice any form of behavioural change work; from social workers to counsellors to therapists to psychologists, etc. The event was free. We spent around 3Million Naira to host the event and had a deficit of more than a million Naira afterwards. After that event, several speakers who attended BCP Conference created their own platforms and that broke the momentum I had for the conference. I threw in the towel immediately.

CUSTOMER REVIEW: LANDMARK HOTEL, LAGOS.

Anytime I come to Lagos, my go-to hotel is SURU EXPRESS HOTEL on Joel Ogunnaike in Ikeja GRA. I have not been in Lagos since 2019 just before COVID-19 changed our lives; so you can imagine my joy when I had to leave Abuja to go and rest for 1 week in Lagos right after BSG Summit 2021. It felt like a child going on a Christmas trip to their grandparents. 😁😁

“Coach Sam, You Became Very Scarce”

coaching and mentoring
Some years ago, when we hosted one of SOBCA’s free tasters on Mental Health and Emotional Intelligence at Be Better Centre, Gudu (Abuja), right after the session, I had the privilege of chatting with the Founder of Be Better Centre, Mr. Omagbitse Barrow, and another friend (and former client), (I will omit her name for a purpose).

OVER MARKETING

I walked into a barbershop somewhere in Wuse 2 to have a haircut. And it’s also a Spa. While he was doing his thing, he noticed dandruff on a side of my head and asked if I wanted to wash. I said it was fine. After a few minutes, he asked if the fat on my nose should be scrubbed and cleaned. I didn’t answer.