Customer Service

YOU ARE LOSING CUSTOMERS EVERY DAY BECAUSE OF THIS

Some of us work hard to set up businesses only to see them fail under our watches. When a business idea is conceived, I think the owner expects it to last for as long as it is yielding enough revenue. Revenue in itself is not a wish, it is the outcome of the structure put in place. This structure attracts or repels patronage. Many owners of businesses pay so much attention on aesthetics that they forget to get the right human resources for the provision of quality service.

I HAVE BEEN A FOOL FOR TRUST. Caveat: Long Read Please.

“LESS THAN 10% OF VOCATIONAL PEOPLE IN NIGERIA ARE HONEST.” That is what he told me. Instantly, I felt like a fool. Because at the instant, voices flushed through my head of everything everyone else had told me about trust too easily and being too gullible. I hated that it seemed true after all; I trust too quickly and I love people to easily.

THE IGBO APPRENTICESHIP MODEL HAS BEEN ADOPTED BY HARVARD BUSINESS SCHOOL

Kemi is Togolese. She has been making hair for people for over 25 years now. She operates in Ikeja Lagos. She’s been making hair for a friend of mine since my friend was a teenager till today. She’s so good (I hear). Over the past 25 years, Kemi has trained well over 100 other people who have been apprentices with her, and have moved on to establish their own businesses

YOUR LOGO IS ON POINT BUT YOUR BEHAVIOUR IS DISTASTEFUL.

You have invested a great deal of resources to get a very good brand narration: great logo, aesthetic colours, powerful brand name, and world class effizy.

Even your website is like the White House, resplendent with finesse and class… it looks like WHAT GOD CANNOT DO DOES NOT EXIST… you have arrived.. but then someone reaches out to your business and there is trouble.