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SOBCA, Abuja Nigeria
Work Hours
Monday to Friday: 8AM - 6PM
Some years ago, when we hosted one of SOBCA’s free tasters on Mental Health and Emotional Intelligence at Be Better Centre, Gudu (Abuja), right after the session, I had the privilege of chatting with the Founder of Be Better Centre, Mr. Omagbitse Barrow, and another friend (and former client), (I will omit her name for a purpose).
Last week, an architect came to me with a need. She said she is not permitted to market her profession (based on ethics of architecture) but she wishes she can merge her work with human capital development. So she needed a strategy because she was experiencing sickness and depression from just being on her job.
I walked into a barbershop somewhere in Wuse 2 to have a haircut. And it’s also a Spa. While he was doing his thing, he noticed dandruff on a side of my head and asked if I wanted to wash. I said it was fine. After a few minutes, he asked if the fat on my nose should be scrubbed and cleaned. I didn’t answer.
Around my estate, there is a UBA ATM Machine. It has been there since I moved into this estate 2 years ago. If my guesses are right, most times than not, the 2 ATMs are always OUT OF SERVICE or TEMPORARILY UNABLE TO DISPENSE CASH. This was the norm. It got to a point when I really did not bother checking the machine anymore.
Delivering on a service or product requires deliberate planning. This course takes you through 6 steps to writing an effective strategic plan.
Every organization that I have trained for have asked me to come again. I think I have around 90% repeat rate, unless they did not repeat a programme where I was a trainer or speaker.
Every customer who has ever paid me for ONE SERVICE or PRODUCT has paid me for ANOTHER ONE.
I have always said for you to claim that someone is your true customer, they must pass 3 tests:
Fundamentally, you cannot ACTIVELY serve 1,000 people any given year. In fact, if you look at it critically, you cannot support 200 clients actively in a whole year. When I say ‘active support’, it means ‘marketing them, acquiring them, servicing their needs, and providing maintenance for their requests’.
I haven’t been there in a while. Today, I was invited to a business tête-à-tête over a meal of chicken wings, and water (my choice). While the conversations held sway, my focus was on something totally different. THE IMPROVED PROCESS AT THE JUNKYARD ABUJA.
One of the most critical components of a business is HOW DO I MAKE SURE I AM PAYING MY STAFF FOR DELIVERING VALUE TO THE BUSINESS?
There are so many ideologies flying around but one fact is true: BUSINESS OWNERS ARE LOSING MONEY FROM STAFF NEGLIGENCE OR INCAPACITY OR NON-PERFORMANCE.
More often than not, when people visit SOBCA office, they say ‘oh, your office is so serene’, ‘oh, your office is so casual and relaxing’, ‘when I come to SOBCA, I feel relieved’. Even first time comers say so.
THERE IS AN ENERGY YOUR OFFICE OR HOME EMITS. AND IT IS THE SUM TOTAL OF EMOTIONS IN THAT SPACE PER TIME.
