Address
SOBCA, Abuja Nigeria

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Monday to Friday: 8AM - 6PM

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Customer Service

Advertising, Brands, Business, Career, Customer Service, Entrepreneur, Governance, Leadership, Money, Motivation

BECOME THE COMPETITION. DO NOT WAIT!!!

Around my estate, there is a UBA ATM Machine. It has been there since I moved into this estate 2 years ago. If my guesses are right, most times than not, the 2 ATMs are always OUT OF SERVICE or TEMPORARILY UNABLE TO DISPENSE CASH. This was the norm. It got to a point when I really did not bother checking the machine anymore.

Sam Obafemi
May 11, 2021

Business, Career, Customer Service, Entrepreneur, Learning Strategies, Money, Motivation

NEW PRODUCT ALERT – The Class on Strategic Planning

Delivering on a service or product requires deliberate planning. This course takes you through 6 steps to writing an effective strategic plan.

Sam Obafemi
May 11, 2021

Advertising, Brands, Business, Career, Customer Service, Entrepreneur, Money, Motivation

HOW TO KEEP CUSTOMERS COMING BACK.

Every organization that I have trained for have asked me to come again. I think I have around 90% repeat rate, unless they did not repeat a programme where I was a trainer or speaker. Every customer who has ever paid me for ONE SERVICE or PRODUCT has paid me for ANOTHER ONE. I have always said for you to claim that someone is your true customer, they must pass 3 tests:

Sam Obafemi
April 27, 2021

Advertising, Brands, Business, Career, Customer Service, Entrepreneur, Money

YOU CANNOT ACTIVELY SERVE 1,000 CUSTOMERS ANY GIVEN YEAR.

Fundamentally, you cannot ACTIVELY serve 1,000 people any given year. In fact, if you look at it critically, you cannot support 200 clients actively in a whole year. When I say ‘active support’, it means ‘marketing them, acquiring them, servicing their needs, and providing maintenance for their requests’.

Sam Obafemi
April 11, 2021

Brands, Business, Customer Service, Entrepreneur, Food, Money

IMPROVE YOUR BUSINESS PROCESSES

I haven’t been there in a while. Today, I was invited to a business tête-à-tête over a meal of chicken wings, and water (my choice). While the conversations held sway, my focus was on something totally different. THE IMPROVED PROCESS AT THE JUNKYARD ABUJA.

Sam Obafemi
April 7, 2021

Business, Customer Service, Entrepreneur, Leadership, Money

FIXING OPERATIONAL CHALLENGES BY IMPROVING BUSINESS PROCESSES FOR OPTIMAL BUSINESS RETURNS

One of the most critical components of a business is HOW DO I MAKE SURE I AM PAYING MY STAFF FOR DELIVERING VALUE TO THE BUSINESS? There are so many ideologies flying around but one fact is true: BUSINESS OWNERS ARE LOSING MONEY FROM STAFF NEGLIGENCE OR INCAPACITY OR NON-PERFORMANCE.

Sam Obafemi
March 23, 2021

Business, Career, Communication, Customer Service, Emotional Intelligence, Emotions

WHAT EMOTION DOES YOUR PREMISES EVOKE OR PROJECT?

More often than not, when people visit SOBCA office, they say ‘oh, your office is so serene’, ‘oh, your office is so casual and relaxing’, ‘when I come to SOBCA, I feel relieved’. Even first time comers say so. THERE IS AN ENERGY YOUR OFFICE OR HOME EMITS. AND IT IS THE SUM TOTAL OF EMOTIONS IN THAT SPACE PER TIME.

Sam Obafemi
March 17, 2021

Advertising, Brands, Business, Customer Service, Food, Money

A MASS MARKET BRAND THAT ACTS LIKE A PREMIUM BRAND.

There are 3 types of customers that we serve: The Mass Market Customer: which is commodity and crowd based. This customer is price sensitive and easy switches to another vendor because switching costs is extremely low. Middle Class Customer: this…

Sam Obafemi
March 2, 2021